Shipping & Returns

Return Policy

Ordering online isn't always a perfect process, so we're happy to offer store credit or exchange for eligible online purchases.

  • In-Stock sterling silver, brass, and most gold items are eligible for exchange or store credit. Made-to-Order (not custom) pieces are also eligible for exchange or credit. We do not accept returns on custom pieces.
  • Requests must be initiated within 10 days of order receipt, extended to 30 days during the holiday season. Email info@leighmiller.us with your reason for return and we'll respond with instructions. Items sent back without a prior return request will be refused and returned to the shipper, or subject to a 20% stocking fee. Returns are granted at our discretion.
  • Returned items must be in original, brand-new condition with no signs of wear or use. Once a return is approved, items must be shipped within 5 business days or the authorization will be voided. Please package securely, ideally in original packaging.
  • Sempre Hoops: these must come back in their original form, as shipped. They can be tried on, but the arm should not be closed if you're considering a return - any torque or kink in the piece will lower its return value. Reach out with questions before purchasing.
  • Customers are responsible for return shipping. This cost will be deducted from your credit total, as will any shipping costs we incurred on the original shipment. A restocking fee of up to 15% may also apply if a piece needs refinishing or arrives damaged due to inadequate packing.
  • All sale items are final sale.
  • If a gift card was used for purchase, the gift card will be re-credited first, with any remaining balance issued as store credit.
  • We cannot accept returns on custom items, customized pieces, or special-order sizes. Reach out if you're unsure what qualifies.
  • Store credit can be used once. After that use, all sales are final.

Damages

If an item is received damaged, please email Customer Service immediately upon receipt, with a clear description of the item and include a photograph. 

Shipping

Please refer to each individual listing for estimated ship times.  As many items are made to order- we ask that you please allow 1-6 weeks for these pieces to be handmade with care. Once your purchase is on its way you will receive a confirmation email with your tracking number included. We ship with UPS to the lower 48 states, and with USPS to Alaska and Hawaii.  FedEx Standard Overnight and DHL & UPS International options may be selected at checkout.

If you need an item in a rush, please reach out to info@leighmiller.us so that we may check availability.  We are happy to try to make accommodations for shorter time frames!

We cannot be responsible for lost or stolen packages.  WE OFFER ROUTE PACKAGE PROTECTION SERVICE AND ENCOURAGE YOU TO PURCHASE THIS TO ENSURE IF PIECES ARE LOST IN TRANSIT  SO THAT REIMBURSEMENT/ REPLACEMENT IS A SEAMLESS PROCESS.  This is automatically toggled to opt-in for each order.  If you choose to opt-out, we will do our best to help you, but lost and stolen items are not the responsibility of Leigh Miller.

International Customers- The cost of shipping does not include international duties. Duties will be collected by the Shipping Carrier upon delivery.